Delivery, payment and
return and exchange policy
On this page you will find information about delivery methods, payment options, as well as terms of return and exchange of orders.
Shipping
Shipping time
Dispatch within 3 days. Shipping times depend on your region and the delivery method you choose. Delivery within Ukraine usually takes a few days; international shipping takes a little longer.
Shipping cost
Depends on Nova Post rates.
Free shipping within Ukraine on orders over ₴4,000.
Delivery methods
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Within Ukraine — Nova Post.
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For international orders — Nova Post or Ukrposhta, depending on the country and what’s most convenient for delivery.
Packaging
Every piece is packed in a box with filler, so the ceramics arrive whole and undamaged.
Jewelry is packed in a gift box and a courier bag (let us know if you’d like it packed in an additional shipping box).
Payment
Payment methods
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Bank card (Visa, Mastercard)
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Apple Pay / Google Pay
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Cash on delivery
Payment confirmation
After successful payment, you will receive a confirmation by email or via messenger (Viber/Telegram).
Returns and exchanges
Return and exchange policy
We appreciate your choice and do everything we can to make sure your orders arrive in perfect condition.
1. Returns & Exchanges
Under the laws of Ukraine, a consumer has the right to return a non-food item of proper quality within 14 days of receiving it.
We accept returns/exchanges in the following cases:
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The item was damaged during shipping (the damage was recorded at the post office upon receipt).
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The wrong item was delivered.
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The order is incomplete (something is missing).
Returns and exchanges are not available in any other cases.
2. Return/Exchange
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Procedure If you notice damage or a discrepancy upon receipt, do not accept the parcel, or have the damage recorded at the post office.
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Contact us right away via email/Instagram/Telegram, providing your order number and describing the problem.
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We will arrange a replacement for the defective or damaged item, or — if the mistake was on our side — for the correct item.
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Refunds are made by the same method used for payment. Funds are credited to the customer’s account within up to 10 banking days after the seller receives and processes the return.
3. Important
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The item must be unused and kept in its original condition (except in cases of shipping damage).
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We do not refund items that have been used, altered, or damaged after receipt, unless this happened during shipping.